Frequently Asked

No need to ponder, the answer is probably right here. Questions about FRONTLINE® products, or fleas and ticks? Our experts are waiting to h

Use a gentle, soap-free, pet shampoo, such as those in the FRONTLINE PET CARE range. Don't use other insecticides (e.g. flea treatments such as flea washes), human shampoo, or anything that strips oils from your pet's coat or skin.

It is safe to treat puppies and kittens with FRONTLINE SPRAY from 2 days of age. Puppies and kittens can be treated with FRONTLINE PLUS from 8 weeks of age.

FRONTLINE PLUS FOR DOGS should be applied every 2 weeks for control of paralysis ticks on dogs, or every month for control of brown dog ticks.

FRONTLINE SPRAY should be applied every 3 weeks for control of paralysis ticks on cats and dogs, or every month for the control of brown dog ticks.

Yes. FRONTLINE PLUS is water-fast. It is OK to bathe your pet before using FRONTLINE PLUS, but the coat should be completely dry prior to application. In the 48 hours immediately after treatment, do not bath, shampoo or let your dog go swimming.  Cats can be bathed from 24 hours after treatment.

No. FRONTLINE PLUS is effective against fleas for a whole month. If you see fleas on your pet, and it has been correctly treated with FRONTLINE PLUS, the fleas have probably recently emerged from your environment and will soon be killed by FRONTLINE PLUS on your treated pet.

No. FRONTLINE PLUS is a flea treatment that affects fleas when they are exposed to the active ingredients on your pet's coat. Unfortunately, there is no product on the market that effectively repels fleas or kills ticks instantly. Fleas have to jump onto treated pets to come in contact with the active ingredient regardless of which flea control product is used, and  all products take a period of time to kill those fleas.

Never divide pipettes between your pets. Use the correct pipette size for each pet to ensure they receive the correct dose to provide optimal flea protection for dogs and cats, and to guard against ticks on dogs. The FRONTLINE product selector will help you choose the correct pipette size for your pet.

FRONTLINE PLUS FOR CATS and FRONTLINE PLUS FOR DOGS are not exactly the same. Use the appropriate product for your dog or cat. FRONTLINE SPRAY can be used on both dogs and cats.

If licking occurs shortly after application, a brief period of hyper-salivation may occur due to the taste.  These signs are usually short lived.  If you are concerned, speak with your veterinarian or contact our Customer Care team on 1800 808 691.

Store FRONTLINE PLUS and FRONTLINE SPRAY below 30°C (room temperature), and always check the expiry date on the product label before use. Do not store FRONTLINE PLUS or FRONTLINE SPRAY in the fridge.

FRONTLINE PLUS and FRONTLINE SPRAY are simple to apply.  Review the directions on the product  label or watch our videos to see how easy it is to keep your pet free of fleas and ticks.

FRONTLINE PLUS is a flea treatment for dogs and cats that will spread over the coat of your pet within 24 hours and continue to be effective against fleas for one month. Any fleas that jump on to your treated pet will be rapidly killed. But adult fleas on your pet are only 5% of the total flea problem. The other 95% are the eggs, larvae and pupae in the environment waiting to hatch and jump on to your pets. If these are not addressed, your pet may continue to be re-infested.  

The best way to kill fleas is to break the flea cycle. By applying a flea treatment such as FRONTLINE PLUS every month you will deplete the flea population over time and protect your home environment.  If more rapid resolution of heavy environmental infestations is required, additional environmental control using a registered environment treatment such as FRONTLINE HOME AND ENVIRONMENT FLEA SPRAY can be implemented.

FRONTLINE PLUS contains two active ingredients to break the flea life cycle at every stage. One ingredient kills the adult fleas on your pet. The other ingredient stops fertile eggs being laid and prevents larval and pupal development, preventing re-infestation of your pet and contamination of your home.

No, FRONTLINE PLUS and FRONTLINE SPRAY should only be used on dogs and cats. NEVER USE FRONTLINE ON RABBITS.

Treat all your dogs and cats every month for optimal flea control. When applied correctly, FRONTLINE PLUS remains active against fleas for at least one month. If you are in a paralysis tick area, apply FRONTLINE PLUS FOR DOGS every 2 weeks to provide paralysis tick control for your dog. If you are in a paralysis tick area and have a cat, apply FRONTLINE SPRAY every 3 weeks for protection against paralysis ticks.

Yes, all dogs and cats in the household should be treated with FRONTLINE PLUS or FRONTLINE SPRAY at the same time to resolve flea infestations and household contamination. If even a single pet is left untreated, fleas on that pet could deposit viable flea eggs into your home environment. These eggs will develop into adult fleas and can re-infest all your pets.

Ensure your pet is totally dry before applying FRONTLINE PLUS or FRONTLINE SPRAY products. Do not bath or shampoo your dog for at least 48 hours after application of FRONTLINE PLUS or FRONTLINE SPRAY.  Cats may be bathed from 24 hours after application of FRONTLINE PLUS or 48 hours after application of FRONTLINE SPRAY.

The majority of our shampoos can be used weekly or as required, except for the FRONTLINE PET CARE Medicated Shampoo which is recommended to be used twice weekly until signs abate, then weekly or as directed by your veterinary surgeon.
FRONTLINE PET CARE Waterless Shampoo can be used as needed.

As cats groom themselves quite thoroughly every day, frequent bathing is not always necessary. The recommended frequency of bathing will vary depending on individual needs of your cat. In general, it is advised to avoid overbathing where possible. Bathe only if your cat’s coat is dirty, dull, dusty or has an unpleasant odour, or unless otherwise advised by your veterinarian.

The recommended frequency of bathing will vary depending on individual needs of your dog. In general, it is advised to avoid overbathing where possible. Bathe only if your dog’s coat is dirty, dull, dusty or has an unpleasant odour, or unless otherwise advised by your veterinarian.

It is not recommended to use the FRONTLINE PET CARE range on other animals than that stated on the label (i.e. dogs and/or cats).

The FRONTLINE PET CARE Shampoo range does not kill fleas or prevent flea infestations.  Appropriate flea control using FRONTLINE PLUS or FRONTLINE SPRAY is recommended.

FRONTLINE PET CARE is a new range of premium products designed for dogs and cats, consisting of a variety of general and specialised hygiene products, as well as a home and environment flea spray to support pet health and well-being.

The entire FRONTLINE PET CARE range is made and developed in Australia.

You can purchase FRONTLINE PET CARE products from selected pet stores, veterinary clinics and online retailers.

The majority of our products in the FRONTLINE PET CARE range can be used on both dogs and cats, including:
Fresh Cleansing Shampoo
Puppy and Kitten Shampoo
Oatmeal Shampoo
Nourishing Shampoo
Medicated Shampoo

The following products are for use on DOGS ONLY:
Whitening Shampoo
Waterless Shampoo

The Home and Environment Flea Spray can be used in a mixed dog and cat household but MUST NOT BE APPLIED TO PETS DIRECTLY.

The Puppy and Kitten Shampoo can be used from 2 months to 12 months of age, unless otherwise advised by your veterinarian. For older dogs, the other FRONTLINE PET CARE products are recommended, unless otherwise advised by your veterinarian. There is no minimum age in starting the use of the FRONTLINE PET CARE Home and Environment Flea Spray in the environment of your dogs and cats.

There are two main types of ticks that are problematic for Australian pets – the brown dog tick and the more dangerous paralysis tick.

Yes, paralysis ticks on dogs and cats can kill your pet if not removed quickly. If you suspect tick toxicity (also called tick paralysis), contact your veterinarian immediately.

Yes. FRONTLINE PLUS can be used on breeding, pregnant and lactating bitches and queens.

Signs can include: loss of coordination in the hind legs; change in voice or bark/meow; retching, coughing or vomiting; loss of appetite; paralysis starting in hind legs and progressing to forelegs; difficulty breathing or rapid breathing.

Search for ticks and remove them as soon as possible and take your pet to the vet for examination and assessment immediately. Don’t give food or water as tick paralysis can cause swallowing difficulties.

Search for ticks daily, avoid bushy areas, and keep stray dogs and cats, wildlife and rodents away from your pet’s environment. Your vet can tell you when tick season is and whether you live in a tick area.  Regular application of a tick control product such as FRONTLINE PLUS for Dogs or FRONTLINE SPRAY for dogs and cats is an essential part of helping to protect your pet from ticks.

Heartworm is transmitted from dog-to-dog by mosquitoes. They live in the heart and blood vessels of the lungs, interfering with circulation and damaging tissues. This may eventually cause heart failure, and if left untreated, death.

Coughing, lack of energy, reluctance to exercise and weight loss can all be signs of heartworm disease. If you notice any of these signs, consult with your veterinarian.

Intestinal worms live in the gastrointestinal tract where they feed on blood, ingested food, or secretions. There are several important types of parasitic worms that live in the intestine: hookworms, roundworms and tapeworms in dogs and cats, and whipworms in dogs only.

Puppies and kittens may acquire infections from their mothers before birth, after suckling milk, or from their environment.  Tapeworms can be transmitted by ingesting fleas, or in some cases through the ingestion of uncooked meat or offal.

Intestinal worms may cause growth disorders, anaemia, diarrhoea and vomiting in puppies.  Occasionally worms or worm segments may be seen in the dog’s faeces.  Your veterinarian can perform testing on faecal samples to check for worm eggs.

HEARTGARD30 PLUS protects against heartworm disease, while PARAGARD controls the major intestinal worms.

Yes. The flea development cycle from egg to adult flea may be completed in 2 weeks. Pre-emerged fleas can remain dormant in the environment for up to 6 months, emerging at any time to jump onto your pet and re-infest it.

Fleas can cause irritation, anaemia (loss of blood caused by bites) and an allergic skin condition called flea allergy dermatitis, or FAD.  Signs of FAD include severe itching, hair loss and skin sores affecting the skin of the back towards the tail, the rump, thighs and perianal area.

Pets can pick up newly emerged fleas from environments where other animals infested with fleas have been – the backyard, your home or the park. Adult fleas rarely jump from animal to animal.

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